Digital Manufacturing Solutions Consultant
As a Digital Manufacturing Solutions Consultant, your primary focus will be working with multiple dedicated teams to ensure that our tools best meet our customer’s needs. The role plays a key responsibility as Arcstone’s intermediary between R&D, sales, partners and customers and is responsible overall for the successful scoping and implementation of Arcstone’s solutions. You will also serve as a key contributor on cross-functional teams to help guide our product development roadmap, helping us cut through the noise of customer wants to derive what they truly need and to see it be properly implemented to bring about maximum value using Arcstone’s toolsets. Our Digital Manufacturing Solutions consultants are the primary point of contact for customers during project execution and drive our engagements to successful closure and delivery. You will be directly responsible for designing, scoping, customer training and overseeing the implementation/deployment of Arcstone’s products to cater to our customer needs. You will recognise how Arcstone’s solutions can be configures to address pain points and work closely with Arcstone’s analytics team to design customer specific implementations and configurations to address these. As a manufacturing solutions consultant, you will communicate at all levels with our client's organisation and recommend industry best practices through Arcstone’s toolsets.
What will be your area of focus?
Understand the workings in and out of a manufacturing site and identify bottlenecks, pain points and areas for digitalization, integration and improvement.
Leverage Arcstone’s suite of toolsets, ranging from hardware integration (arc.quire) to software integration (arc.flow) and everything in-between with our next generation MES toolset (arc.ops) to help a customer fully digitalize and run their factory.
Coordinate and act as the main POC for Arcstone’s deployments, engaging directly with the customer to understand their issues and to work with Arcstone analysts and engineers to configure and deploy toolsets to a factory site from beginning to end.
Focus on structure, documentation and coordination of engagements to ensure our projects are fully tracked on Monday.com and leverages all of Arcstone’s suite of toolsets with proper hand over to our Engineering Support team post successfully project delivery.
Gather and evaluate customer feedback to provide recommendations and improvements on critical product features, process changes, and customer support procedures and policies.
Collaborate with developers, architects and product managers to iterate and improve existing toolsets based on your learnings from all the different projects you’ll be running.
What are the requirements of the job?
BA/BS degree, preferably in the fields of factory/manufacturing operations, supply chain or industrial/manufacturing engineering
Previous experience of solution consultant and software implementation ideally within the same product category (IoT, MES, Manufacturing, Supply Chain), minimum 3-5 years' experience of similar capacity.
Proven ability to match product functionality to the client’s business needs
Proven ability to understand and address client’s objections
Strong expertise in project management, including establishing and executing effective project communication plans, submitting project deliverables, preparing and managing budgets and status reports
Self-motivated, comfort with ambiguity and flexible with no 9-5 mentality
Positive team player with no-ego attitude
Strong attention to detail
Familiar with hardware and software integration practices and technologies, such as OPC UA, MQTT, Modbus, RESTApi, Web Service, etc.
Familiar with Unified Name Space concept for data management and ISA 95 standards
Demonstrated ability to build relationships and trust with prospects/clients
Experience creating and delivering compelling presentations.
Strong ability to demonstrate and persuade using influencing skills and relating to prospective customers in a consultative manner
Industry 4.0 roadmapping and long-term planning experience
The Right Fit:
We at Arcstone are extremely passionate about the product, the service we provide for our customers, and the transformation we are making in the manufacturing industry. We are looking for people who can bring that same level of passion and zeal for our mission. Our core belief is to hire the right person for the company, and that means looking for someone with truly amazing potential and can grow along with the rest of the company. Do carefully consider the requirements before submitting your application. We look forward to hearing from you!
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