END USER LICENSE AGREEMENT (EULA)
The Arcstone EULA was updated on 7 December 2020.
END-USER LICENSE AGREEMENT
PLEASE READ CAREFULLY BEFORE USING THIS PRODUCT. This end-user license agreement (the "Agreement") is a legal agreement between (a) the End-User (as defined below) and (b) Arcstone Pte. Ltd. (the "Licensor") that governs your use of the Product (as defined herein), made available by the Licensor to you.
BY INSTALLING OR USING THE PRODUCT, THE END-USER AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT IF THE END-USER DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, DO NOT INSTALL OR USE THE PRODUCT.
It is agreed as follows:
1. Definitions and Interpretation
In this Agreement and the Schedule to this Agreement, unless the context otherwise requires:
“Affiliate” means, with respect to:
(a) any person (being an individual) means (i) his immediate family, (ii) the trustees of any trust of which he or his immediate family is a beneficiary or, in the case of a discretionary trust, is a discretionary object, and (iii) any Licensor in which he and/or his immediate family (directly or indirectly) has control; and
(b) any person (not being an individual), any other person directly or indirectly controlling, controlled by, or under common control with such person.
For the purpose of this definition, the term “control” (including, with correlative meanings, the terms “controlling”, “controlled by” and “under common control with”), as used with respect to any person, shall mean the beneficial ownership, directly or indirectly, of 50.0% or more of the voting securities of an entity, or control of the composition of the majority of the board of directors or power to direct the management or policies of an entity by contract or otherwise;
“Agreement” means this agreement read together with the Quotation and where the context so admits shall include any amendments and supplementals made to it from time to time;
“Applicable Laws” means all applicable laws, treaties, ordinances, statutes, enactments of any governmental authority or body, including rules, regulations, orders, by-laws, notifications, guidelines, policies, directions, directives and orders, decrees, administrative interpretations, judgments, decrees, injunctions, writs and orders or consents of, with or to any governmental authority or body as may be in force from time to time;
“Business Day” means any day (other than a Saturday, Sunday or gazetted public holiday) on which banks in Singapore are open for business;
“Charges” means those amounts that the parties have agreed in writing shall be payable by the End-User to the Licensor in respect of this Agreement;
“Commencement Date” means the date on which the license key of the Product is made available to the End-User;
“Commercial Timesharing” means the serial use of the Product by two or more users;
“Confidential Information” means any data or information that is proprietary to the Licensor and not generally known to the public, including, but not limited to: (i) any marketing strategies, plans, financial information, or projections, operations, sales estimates, business plans and performance results relating to the past, present or future business activities of the Licensor, its Affiliates, subsidiaries and affiliated companies; (ii) plans for products or services, and customer or supplier lists; (iii) technical information, inventions, designs, processes, procedures, formulae, improvements, technology, concepts, reports, data, know-how, works-in-progress, designs, development tools, specifications, computer software, source code, object code, flow charts, databases and trade secrets; (v) any other information that should reasonably be recognised as confidential information of the Licensor; and (vi) any information generated by the End-User that contains, reflects, or is derived from any of the foregoing;
“Documentation” means the then current technical and/or functional documentation for the Product produced by the Licensor and delivered or made available by the Licensor to the End-User;
“End-User” means the individual and/or the entity that is licensed or authorised by the Licensor to use the Product and/or the Licensed Technology;
“End-User Data” means any electronic data or information submitted or uploaded to the Product by the End-User, and any reports generated by the End-User through the Product using such electronic data or information submitted or uploaded to the Product by the End-User.
"Force Majeure Event" means an event, or a series of related events, that is outside the reasonable control of the Party affected (including failures of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third Party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);
“Intellectual Property Rights” means all inventions, innovations, improvements, developments, methods, patents, rights to inventions, copyright and related rights, moral rights, trademarks and service marks, trade names and domain names, rights in industrial designs, drawings and plans, rights in computer software or source code, database rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registrable, registered or unregistered and including all applications (or rights to apply) for, and renewals or extensions of, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world;
“Licensed Technology” means all tangible or intangible know-how, trade secrets; techniques and processes, methodologies, operations, and activities; Source Code; software designs, algorithms, formulas and protocols, data and technical information which has been developed or acquired (with the right to disclose and sublicense) by the Licensor in relation to the Product.
“Minimum Term” means, in respect of this Agreement, the period of 12 months beginning on the Commencement Date;
“Parties” means the Licensor and the End-User and “Party” means any one of them;
“Product” means the product of the Licensor as stated in the Quotation, and associated media including but not limited to electronic documentation and Third Party Products, but shall exclude any pre-existing technology, Source Code or other Intellectual Property Rights of the End-User on which the Product operates or integrated;
“Product Specification” means the specification for the Product set out in the Documentation;
“Quotation” means the quotation issued by the Licensor and accepted by the End-User in respect of subscription and license of the Product and where the context so admits shall include any amendments and supplementals made to it from time to time;
“Regular Business Hours” means the business hours of the Licensor from 9 a.m. to 6 p.m. Singapore Standard Time during Business Days, but may be revised at the sole and absolute discretion of the Licensor;
“SIAC” means the Singapore International Arbitration Centre;
"Source Code" means (i) computer programs expressed in a source language or form which can be interpreted or compiled and then executed by a computer as commands; and (ii) all documentation and tools reasonably required to enable a person having commercially available computer programming skills to read, understand and modify such computer programs;
“Tax” means all forms of taxation whether direct or indirect and whether levied by reference to income, profits, gains, net wealth, asset values, turnover, added value or other reference and statutory, governmental, state, provincial, local governmental or municipal impositions, duties, contributions, rates and levies, whenever and wherever imposed (whether imposed by way of a withholding or deduction for or on account of tax or otherwise) and in respect of any person and all penalties, charges, costs and interest relating thereto;
“Technical Support” means the remote helpdesk and technical support services to be provided by the Licensor to the End-User in relation to their use of the Product as well as the identification and resolution of errors in the Product, but shall exclude any onsite support or remote back-end support;
“Third Party Products” means hardware and software provided by the Licensor’s third party suppliers and used in conjunction with the Product;
“Updates” means incremental releases between version releases of the Product and/or the Licensed Technology to deal with bug fixes, minor corrections or minor refinements to the Product and/or the Licensed Technology;
“Upgrades” means any major corrections, additions, amendments or enhancements to the Product and/or the Licensed Technology which change its utility, efficiency, functional capability or application, of the Product and/or the Licensed Technology that significantly add value and utility to the Product and/or the Licensed Technology and includes new version releases of the Product and/or the Licensed Technology.
1.2 Unless the context otherwise requires:
(a) words importing the singular number include the plural number, and vice versa;
(b) the words “hereof”, “herein”, “hereon” and “hereunder” and words of a similar import, when used in this Agreement, refer to this Agreement as a whole and not to any particular provision of this Agreement;
(c) the headings to the Clauses hereof shall not be deemed to be a part thereof or be taken in consideration in the interpretation or construction thereof or of this Agreement;
(d) references herein to Clauses and Schedules are references to Clauses of and Schedules to this Agreement;
(e) references herein to documents include variations and replacements thereof and supplements thereto;
(f) references herein to statutes and other legislation include re-enactments and amendments thereof and include any subordinate legislation made under any such statute; and
(g) references herein to a party include its permitted assigns and transferees, and its successors-in-title and personal representatives.
2. Grant of License
2.1 License. Subject to the terms and conditions of this Agreement, the Licensor hereby grants to the End-User the following limited, non-exclusive, non-transferable, and revocable right and license to use the Product and the Licensed Technology during the term of this Agreement.
2.2 Exclusions. The license granted under Clause 2.1 shall not include any right, whether express or implied, in favour of the End-User:
2.2.1 to sublicense, assign, transfer, sell, lease, rent, or distribute the Product and/or the Licensed Technology or to grant any right to any person, firm, company or entity without the prior written consent of the Licensor; and/or
2.2.2 to commercialise or exploit the Product and/or the Licensed Technology, or use the Product and/or the Licensed Technology for purposes other than for the End-User’s business.
2.3 Restrictions. Except as expressly provided herein, the End-User shall not without the Licensor’s prior written consent, directly or indirectly, (i) reverse engineer, decompile, disassemble, hack or otherwise attempt to discover the source code or underlying ideas or algorithms of the Product and/or the Licensed Technology or any part thereof; (ii) copy, modify, translate, or create derivative works based on the Product and/or the Licensed Technology, including to adapt or reduce the Product and/or the Licensed Technology to human readable form; (iii) rent, lease, distribute, sell, resell, assign, or otherwise transfer rights to the Product and/or the Licensed Technology; (iv) use the Licensed Product and/or the Licensed Technology for Commercial Timesharing or service bureau purposes or otherwise for the benefit of a third party; (v) remove any proprietary notices from the Product; (vi) publish or disclose to third parties any evaluation of the Product and/or the Licensed Technology.
2.4 Reservation of Rights. The Product is licensed, not sold, to the End-User by the Licensor and its third party suppliers own all right, title and interest in and to the Product and reserve all rights not expressly granted to the End-User in this Agreement. The End-User hereby agrees to refrain from any action that would diminish such rights or would call them into question. Nothing contained herein shall be construed, expressly or implicitly, as transferring any right, license or title to the End-User other than those explicitly granted under the terms and conditions of this Agreement. Unauthorised copying of the Product or failure to comply with the restrictions in this Agreement (or other breach of the license herein) will result in automatic termination of this Agreement and the End-User hereby agrees that it will constitute immediate, irreparable harm to the Licensor for which monetary damages would be an inadequate remedy, and that injunctive relief will be an appropriate remedy for such breaches.
2.5 Third Party Products. Notwithstanding the terms and conditions of this Agreement, all or any portion of the Product which constitutes Third Party Products is licensed to the End-User subject to the terms and conditions of the license agreement (“Third Party License Agreement”) accompanying such Third Party Products. Use of the Third Party Products by the End-User shall be governed entirely by the terms and conditions of such Third Party License Agreements.
2.6 Authorised Users. The End-User may authorise such number of administrative users to access and use the Product (“Authorised Users”) up to the number of users that the End-User has subscribed and approved by the Licensor from time to time. The End-User shall be responsible to ensure that all users who have access to the Product shall be duly authorised by the End-User. The End-User agrees and undertakes that it will not allow any Product user account to be used by more than one Authorised User unless it has been reassigned in its entirety to another Authorised User, in which case the prior Authorised User shall no longer have any right to access or use the Product. The End-User shall be responsible for the confidentiality of the username(s) and password(s) allocated to the Authorised Users. The End-User shall be wholly responsible and shall take ownership for all activities, transactions, access and use of the Product. For the avoidance of doubt, the End-User shall be liable for all acts or omissions of Authorised Users, which shall be deemed to be acts carried out by the End-User.
2.7 Source Code. Nothing in this Agreement shall give to the End-User or any other person any right to access or use the Source Code or constitute any license of the Source Code.
3. Technical Support
3.1 Technical Support for the Product will be provided free of charge by the Licensor to the End-User during the term of this Agreement. Technical Support will be available via e-mail or online chat during Regular Business Hours. Any maintenance and support services outside the scope of the Technical Support may be offered by the Licensor as a paid support service or through a separate service and maintenance contract.
3.2 The Licensor shall provide Technical Support with reasonable skill and care.
3.3 For the avoidance of doubt, the Technical Support does not include the following (hereinafter referred to as "Excluded Services"):
(a) Correction of any errors resulting from any modification of the Product or the Licensed Technology by the End-User.
(b) Maintenance of the Product or the Licensed Technology previously repaired, adjusted, altered or modified by any person other than the Licensor’s employees, servants or agents or without the Licensor’s prior written consent;
(c) Maintenance necessitated by any breach by the End-User of any of the obligations hereunder.
Where the End-User requires the Licensor to perform any Excluded Services, the Licensor shall be entitled to charge the End-User additional fees at the Licensor’s prevailing rates.
4. Hosting Services
4.1 The Product may be hosted by the Licensor or the End-User or their respective hosting service providers, as may be mutually agreed between the Licensor and the End-User. The hosted services shall be subject to the terms of service, service level agreements and privacy and data policies of the Licensor, the End-User and/or the hosting service provider (as the case may be). The Licensor shall not be responsible or liable and the End-User shall have no claim whatsoever against the Licensor for all or any breaches of such terms of service, service level agreements and privacy and data policies, actions, defaults, omissions or negligence of the End-User or the hosting service provider in the provision of the hosted services.
4.2 As part of the Licensor’s obligations to support and maintain the Product and the Licensed Technology, the End-User agrees and undertakes to grant and to procure the relevant hosting service provider to grant to the Licensor the necessary access to the Product and the Licensed Technology.
5. Updates and Upgrades
5.1 Unless otherwise agreed between the Licensor and the End-User, where the End-User subscribes for an annual license of the Product, during the term of this Agreement, the Licensor may at its sole discretion make available to the End-User Updates, Upgrades, supplements and add-on components (if any) of the Product and/or the Licensed Technology, including bug fixes, service upgrades (parts or whole) and updates, modifications, enhancements and feature improvements or deletion to the Product and/or the Licensed Technology (including entirely new versions), (collectively "Update / Upgrade"). This Agreement applies to all and any component of the Update / Upgrade, unless the Licensor provides other terms along with such Update / Upgrade. The End-User shall have access to an Update / Upgrade only if this Agreement remains valid and enforceable at the time when the Licensor, in its sole and absolute discretion, determines that the Product is eligible for an Update / Upgrade.
5.2 Unless otherwise agreed between the Licensor and the End-User, where the End-User subscribes for a perpetual license of the Product:
5.2.1 During the term of this Agreement, the Licensor may at its sole discretion make available to the End-User Updates of the Product and/or the Licensed Technology. The scope of these Updates shall be constrained to only the Product and the Licensed Technology, and shall not include Upgrades. All Updates that the Licensor delivers to the End-User by any means will be deemed part of the Product Platform and the Licensed Technology and subject to the terms of this Agreement. The End-User shall have access to an Update only if this Agreement remains valid and enforceable at the time when the Licensor, in its sole and absolute discretion, determines that the Product is eligible for an Update.
5.2.2 During the term of this Agreement, the Licensor may, at the request of the End-User, make available Upgrades to the Product and/or the Licensed Technology upon the terms and conditions to be agreed between the Parties. The Licensor shall be entitled to charge the End-User additional fees at the Licensor’s prevailing rates for such Upgrades. All Upgrades that the Licensor delivers to the End-User by any means will be deemed part of the Product and the Licensed Technology and subject to the terms of this Agreement.
6. Proprietary Rights
6.1 Exclusive Ownership. Unless otherwise agreed between the Licensor and the End-User in writing, all or any Intellectual Property Rights in and to the Product and the Licensed Technology are and shall remain the exclusive property of the Licensor. Nothing in this Agreement shall or intends to transfer any such Intellectual Property Rights to, or to vest any such Intellectual Property Rights in, the End-User. The End-User is only entitled to the limited use of the Product and the Licensed Technology granted under this Agreement. Subject to the limited rights expressly granted hereunder, the Licensor reserves all rights, title, benefit and interest in and to the Product and the Licensed Technology and all related Intellectual Property Rights. All rights in respect of any modifications or alterations to the Product and/or the Licensed Technology, whether carried out by the Licensor or the End-User or their respective agents or contractors, shall be and remain the sole property of the Licensor. The End-User shall not at any time in any way question or dispute the Licensor’s ownership of its rights. The End-User acknowledges and agrees that this Agreement shall not in any way prevent the Licensor from providing services to other clients using the ideas, concepts, techniques, know-how and experience used hereunder or from developing products or services which might be similar to or competitive with the Product.
6.2 Trade Marks. The Licensor is the beneficial owner of all rights, title, interest and benefits in and to the Trade Marks as the Licensor may designate or develop from time to time in the future for the purpose of identifying the Product and/or Licensed Technology for the public. The End-User acknowledges that the Licensor owns, or has the exclusive license to use, the Trade Marks, and may from time to time apply for registration of other trade marks and service marks. The Licensor is not aware of other persons using any of the Trade Marks and the Licensor does not warrant that the Licensor has sole or exclusive rights in and to such Trade Marks. The End-User agrees not to at any time contest the Licensor’s ownership of the Trade Marks and undertakes not to use the Trade Marks in derogation of the rights of the Licensor.
6.3 Not to Interfere Licensor's Intellectual Property Rights. The End-User’s use of the Product and/or the Licensed Technology do not give the End-User any ownership interest or other interest in or to the Product, the Licensed Technology or the Trade Marks. The End-User shall not take any action to jeopardize, limit or interfere with the Licensor’s Intellectual Property Rights in and to the Product, the Licensed Technology or the Trade Marks. Any unauthorised use of the Licensor’s Intellectual Property Rights is a violation of this Agreement as well as a violation of intellectual property laws and treaties, including without limitation copyright laws and trademark laws.
6.4 No Removal of Notices. The End-User agrees and undertakes not to remove, obscure, make illegible or alter any notices or indications of the Licensor’s Intellectual Property Rights and ownership thereof, whether such notice or indications are affixed on, contained in or otherwise connected to the Product, the Licensed Technology or any materials relating thereto.
6.5 Third Party License. The End-User agrees to accept and comply with all the terms of any license of any third party software used or needed to maintain, update, edit, modify, terminate, redesign and otherwise operate and service the Product. In the event the End-User requires the Licensor, in the provision of the Technical Support hereunder, to use any software or other intellectual property licensed to the End-User by a third party, the End-User shall ensure that the End-User has the right to provide the Licensor with access to or the use of such software on the End-User’s behalf. The Licensor agrees and undertakes to use such software only in the provision of the Technical Support hereunder and acknowledges that the Licensor has no rights to such third party software. The End-User shall indemnify and hold harmless the Licensor against any loss, costs, expenses, demands or liability, whether direct or indirect, arising out of or in connection with any claim by a third party if:
6.5.1 the claim arises from or is in connection with the Licensor’s use of any third party software as required by the End-User;
6.5.2 the claim arises from or is in connection with the use of the Product and/or the Licensed Technology in a combination by any means and in any form with computer programs or equipment not specifically approved by the Licensor; or
6.5.3 the information provided to the Licensor by the End-User to enable the Licensor to develop, alter, modify or create derivative works based on the Product and/or the Licensed Technology and/or provide the Technical Support encroaches upon any intellectual or industrial rights of a third party.
6.6 End-User Data. The Licensor acknowledges that any and all End-User Data shall remain the property of the End-User. The End-User understands that it has an independent duty to comply with any and all laws applicable to its creation, collection, submission, use, storage and disclosure of the End-User Data.
6.7 Contributions. The End-User agrees and acknowledges that all feedback, comments, information, ideas, suggestions, documents, and/or proposals in respect of the Product and/or the Licensed Technology ("Contributions") given to the Licensor shall be non-confidential and the Licensor shall be free to use, for any purpose, any ideas, concepts, techniques or know-how contained in such Contribution, and any use, adaptation, modification, reproduction or distribution of the Contributions shall be property of the Licensor without any obligation to the End-User.
6.8 Waiver. The End-User agrees to waive and release the Licensor from any liability or obligation whatsoever with respect to any claim of infringement by or against the End-User’s use of the Product, the Licensed Technology and/or Trade Marks, and the End-User shall indemnify and keep the Licensor indemnified and harmless from any losses, damages, costs and expenses incurred by the Licensor as a result of any infringement by the End-User after the date hereof of any Intellectual Property Rights of third parties pursuant to the use of the Product, the Licensed Technology and/or Trade Marks.
7. Beta and Trial Use
Beta or trial versions of the Product may contain bugs, errors, or other issues. Therefore, they may not be used in the End-User’s production environment(s) unless otherwise permitted by the Licensor in writing. If the Licensor provides the End-User access to the Product for limited, temporary trial use, the End-User’s use is permitted for the period limited by the license key or by the Licensor in writing. If the End-User fails to either cease using the Product by the end of the trial period, the End-User will be invoiced for the applicable subscription price of the Product. Notwithstanding the foregoing, the Licensor, in its discretion, may end the beta or trial at any time, at which point the End-User will no longer have access to any related data, information, and files and the End-User should immediately cease any further use of the Product. Furthermore, beta and trial version of the Product is provided on an “as-is” basis without support or any express or implied warranty or indemnity for any problems or issues, and the Licensor shall not have any liability relating to the End-User’s use of the Product.
8. End-User’s Responsibilities
8.1 The End-User shall comply with all documentation, guidelines and instructions provided by the Licensor in respect to the use of the Licensed Technology and the Product, and use the Product and/or the Licensed Technology solely in conjunction with the End-User’s business for lawful purposes. In this respect the End-User may not, without limitation:
(a) use the Product and/or the Licensed Technology in violation of any applicable laws;
(b) intercept or monitor, damage or modify any of the Licensor’s communication with the Product and/or the Licensed Technology;
(c) use any type of spider, virus, worm, trojan-horse, time bomb or any other codes or instructions that are designed to distort, delete, damage or disassemble the Product and/or the Licensed Technology or the communication;
(d) use the Product form and/or the Licensed Technology to cause or intend to cause embarrassment or distress to, or to threaten, harass or invade the privacy of, any third party; or
(e) use any third party software, material or content with the Product and/or the Licensed Technology without the prior written consent of the Licensor.
8.2 The End-User shall be responsible for all data, content and material which it uploads or allow to be uploaded to the Product, or make or allow any third party to make any material available on the Product whether such data, content or material constitutes text, graphics, audio file, or computer software (collectively the “Content”) including but not limited to the following:-
(a) the downloading, copying and use of the Content including the infringement of any third party copyright, patent, trade mark and other proprietary rights; and
(b) the Content does not include any pornographic or obscene material, or does not contain threats or inciting of violence towards individuals or entities, and does not violate the privacy or personal data rights of any individuals.
8.3 The End-User shall forthwith notify the Licensor in writing of any infringement or suspected or threatened infringement of the Product or the Licensed Technology which shall at any time come to its knowledge. The End-User shall not commence litigation in respect of such infringement by any third party without the Licensor’s prior approval.
8.4 The End-User shall be responsible for acquiring all hardware and software compatible with the Product as described in the Product Specification and all equipment necessary to make connections to the World Wide Web, including a computer and Internet access, to access and use the Product.